Welcome to Dax Roomie. We are committed to delivering your home decor products safely and efficiently to customers worldwide. Please review our Shipping Policy for important information regarding order processing and shipping procedures.
Order Processing
All orders are processed after confirmation of availability and successful order verification. Orders are typically prepared for shipment within 1 to 3 business days, excluding weekends and public holidays.
Once your order has been processed and dispatched, you may receive a confirmation update regarding your shipment.
Shipping Charges
Shipping fees, if applicable, are calculated based on the destination, order size, and product weight. Any shipping costs will be clearly communicated during the checkout process before order confirmation.
Cash on Delivery
Dax Roomie currently offers Cash on Delivery (COD) as the only payment option. Customers are requested to ensure availability for payment at the time of delivery.
International Shipping
Dax Roomie ships products to customers worldwide. International shipping availability may vary depending on the destination and local delivery services.
Customers are responsible for ensuring that shipping information, including address and contact details, is accurate and complete to avoid delays or delivery issues.
Delayed or Failed Deliveries
While we strive to ensure timely deliveries, delays may occasionally occur due to factors beyond our control, including courier disruptions, customs procedures, weather conditions, or high shipping volumes.
If a delivery attempt fails because of incorrect shipping details or customer unavailability, additional shipping charges may apply for re-delivery.
Lost or Damaged Packages
If your package arrives damaged or appears lost during transit, please contact us within 48 hours of receiving the shipment or expected delivery date.
To report shipping issues, contact:
Email: [email protected]
Our team will work with the shipping provider to investigate and help resolve the issue as quickly as possible.
Order Tracking
Where tracking services are available, customers may receive tracking information after the order has been dispatched. Tracking updates depend on the shipping carrier and destination country.
Customs and Import Duties
For international orders, customs duties, taxes, or import fees may apply depending on local regulations. Customers are responsible for any applicable customs-related charges required by their country.
Policy Updates
Dax Roomie reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes become effective immediately upon posting on this page.
Contact Us
If you have any questions regarding shipping or delivery, please contact:
Dax Roomie
Email: [email protected]