Welcome to Dax Roomie. We value customer satisfaction and aim to provide high-quality home decor products. Please review our Refunds and Return Policy carefully before making a purchase.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must:
- Be unused and in its original condition
- Include original packaging and accessories
- Not be damaged due to misuse or improper handling
- Be accompanied by proof of purchase or order confirmation
Returns requested after 7 days from the delivery date may not be accepted.
Non-Returnable Items
The following items may not be eligible for return:
- Used or damaged products
- Products returned without original packaging
- Customized or special-order items
- Clearance or final sale products, if applicable
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order details and clear photos of the product so we can review the issue and provide a suitable resolution.
Return Process
To initiate a return, please contact our support team at:
Email: [email protected]
Once your request is approved, return instructions will be provided. Customers may be responsible for return shipping costs unless the return is due to an incorrect or damaged item.
Refund Process
After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund request.
If approved, refunds will typically be processed within 7 to 14 business days. Since Dax Roomie operates with Cash on Delivery only, refunds may be issued through an agreed alternative method communicated during the refund process.
Exchange Policy
We may offer exchanges for eligible products if the item received is defective, damaged, or incorrect. Exchange requests should be submitted within 7 days of receiving the order.
Order Cancellation
Orders may be canceled before shipment by contacting our support team promptly. Once an order has been shipped or delivered, cancellation requests may no longer be accepted.
Delayed or Missing Refunds
If you have not received your refund within the stated timeframe, please contact us at [email protected] for assistance.
Policy Updates
Dax Roomie reserves the right to update or modify this Refunds and Return Policy at any time without prior notice. Changes will take effect immediately upon posting on this page.
Contact Us
For any questions regarding returns or refunds, please contact:
Dax Roomie
Email: [email protected]