At Dax Roomie, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help. Please review the following terms regarding returns and refunds.
1. Eligibility for Returns
We accept returns only under the following conditions:
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The product received is damaged, defective, or incorrect.
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You notify us within 3 days of receiving the item.
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The item is unused, in its original packaging, and in resalable condition.
Returns that do not meet these criteria may be declined.
2. How to Request a Return
To initiate a return, please contact our support team at [email protected] with:
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Your order number
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Clear photos of the item and packaging
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A brief description of the issue
Once we review your request, we will guide you through the next steps.
3. Return Process
If your return is approved:
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Our team will schedule a pickup or provide return instructions.
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The product must be securely packed to avoid damage in transit.
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Items sent back without approval will not be accepted.
4. Refunds
Since we operate on a Cash on Delivery (COD) basis, refunds are provided as follows:
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If the product is damaged or incorrect: A full refund will be arranged through your preferred method.
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If the return is approved: Refunds will be processed within 5–7 business days after the item is received and inspected.
We do not offer refunds for reasons such as change of mind or personal dislike after delivery unless the item is defective or not as described.
5. Non-Returnable Items
Certain items may not be eligible for return, including:
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Products marked as final sale
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Items damaged due to misuse or improper handling
Please check product details before purchasing.
6. Exchange Policy
If you receive a damaged or incorrect item, we will offer a replacement, subject to availability. If the item is out of stock, a full refund will be issued.
For any questions or assistance, feel free to contact our team at [email protected].