Thank you for shopping with Dax Roomie. We are committed to delivering your order in a safe and timely manner. Please review our shipping policy below to understand how we handle deliveries and related matters.
1. Delivery Method
We offer Cash on Delivery (COD) as our exclusive payment option. Please ensure someone is available at the delivery address to receive the package and make the payment at the time of delivery.
2. Shipping Coverage
If your location is not eligible for delivery, you will be notified during the order process.
3. Order Processing Time
Orders are typically processed within 1–3 business days after confirmation. Processing time does not include weekends or public holidays.
4. Estimated Delivery Time
Delivery times may vary depending on your location and local courier operations. Estimated delivery time is usually within 4–7 business days from the date of dispatch.
Please note that delivery times are estimates and not guaranteed. External factors such as weather, traffic, or logistical disruptions may affect timelines.
5. Delivery Confirmation
Once your order is dispatched, you will receive a notification via SMS or email containing tracking or delivery information, if available.
6. Missed Deliveries
In the event that no one is available at the delivery address, the courier may attempt redelivery or contact you directly. Please ensure your contact information and address are accurate at the time of ordering.
7. Shipping Charges
Shipping charges, if applicable, will be clearly displayed during checkout before you confirm your order. Any promotional offers related to free or discounted shipping will also be applied at that stage.
8. Packaging
All items are securely packed to minimize the risk of damage during transit. If your package appears damaged upon delivery, we recommend documenting the issue and contacting us immediately.
9. Order Issues
If your order is delayed, damaged, or contains incorrect items, please reach out to our support team within 48 hours of receiving your package. We will assist in resolving the issue promptly.
For any questions or assistance regarding shipping, please contact us at [email protected].